Tetsuya O.
About Tetsuya O.
Tetsuya O. is a Customer Success Manager specializing in Digital Media at Adobe, where he has worked since 2018. He has a background in client success roles at Meltwater and Adobe, and holds a B.A. in Communication Studies from California State University, Northridge.
Current Role at Adobe
Tetsuya O. serves as a Customer Success Manager in Digital Media at Adobe, a position he has held since 2018. He operates within the 23 wards of Tokyo, Japan. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of Adobe's digital media solutions. His responsibilities include consulting with clients to optimize their use of Adobe products and addressing any challenges they may face.
Previous Experience at Meltwater
Before joining Adobe, Tetsuya O. held multiple roles at Meltwater. He worked as a Client Success Manager from 2013 to 2014 and later as Managing Director | Client Success from 2015 to 2016. His tenure included managing a team of over 10 members and ensuring delivery quality control. He also served as a Senior Client Success Manager and a Sales Consultant, Client Acquisition, from 2011 to 2013, contributing to client engagement and retention strategies.
Education and Training
Tetsuya O. earned a Bachelor of Arts degree in Communication Studies from California State University, Northridge, where he studied from 2009 to 2010. Additionally, he participated in the Japan Marketing Expansion Competition Program (JMEC) from 2014 to 2015, which provided him with insights into marketing strategies and business development in Japan.
Contributions to Education
Tetsuya O. has contributed to the educational sector by acting as a judge and commentator for student work in a graduate school's creativity curriculum. This role involved evaluating student projects and providing feedback, contributing to the development of future professionals in the field.
Product Management Initiatives
During his time at Adobe, Tetsuya O. planned and managed the assessment service 'XD Kentei' for Adobe XD users. He oversaw the service's release and initial operations, focusing on enhancing user engagement and providing valuable resources for Adobe XD customers.