Tetsuya Owa
About Tetsuya Owa
Tetsuya Owa is the Senior Regional Manager for Customer Experience at Adobe, overseeing operations in the JAPAC region since 2022. He has extensive experience in technical support management, having held various roles at Akamai Technologies and Cisco Systems over the past 15 years.
Work at Adobe
Tetsuya Owa has served as the Senior Regional Manager for Customer Experience at Adobe since 2022. In this role, he focuses on enhancing customer satisfaction and engagement across the JAPAC region. His responsibilities include overseeing customer experience initiatives and ensuring that the needs of clients are met effectively. Owa's leadership is instrumental in driving customer success strategies within the organization.
Previous Experience at Akamai Technologies
Before joining Adobe, Tetsuya Owa worked at Akamai Technologies for a total of five years. He held the position of Manager, Technical Support from 2014 to 2017, followed by a promotion to Senior Manager, Technical Support from 2017 to 2019. In these roles, he was responsible for managing technical support teams and improving service delivery for clients.
Career at Cisco Systems
Tetsuya Owa's career includes significant experience at Cisco Systems, where he worked for six years. He began as a Team Leader in Technical Support from 2007 to 2008, then progressed to Program Manager from 2008 to 2010, and later served as Manager, Technical Support from 2010 to 2014. His roles involved leading teams and managing technical support operations.
Education and Expertise
Tetsuya Owa earned a Master's degree in Systems Engineering from the University of Tsukuba, where he studied from 1995 to 2001. His educational background provides a strong foundation for his expertise in technical support and customer experience management. Owa's academic training complements his extensive professional experience in the technology sector.
Leadership and Team Management
In his current role, Tetsuya Owa oversees a team of approximately 30 technical support engineers in the Digital Media department. He manages support managers and technical account managers, focusing on providing services to Japanese, Korean, and Chinese customers. His leadership is crucial in ensuring that the technical support team meets the diverse needs of clients across the region.