Tonghee Cho
About Tonghee Cho
Tonghee Cho is a Senior Customer Success Engineer at Adobe, specializing in Adobe Experience Manager with Managed Services on AWS and Azure. He has over a decade of experience in customer success and technical support roles, having previously worked at Oracle and ISFnet Inc.
Current Role at Adobe
Tonghee Cho serves as a Senior Customer Success Engineer at Adobe, a position he has held since 2020. Based in Tokyo, Japan, he focuses on enhancing customer satisfaction and ensuring successful implementation of Adobe's solutions. His role involves leveraging his extensive technical expertise to support clients in effectively utilizing Adobe Experience Manager.
Previous Experience at Adobe
Prior to his current role, Tonghee Cho held several positions at Adobe. He worked as a Technical Support Engineer from 2015 to 2017 and then progressed to Senior Technical Support Engineer & Team Lead from 2017 to 2021. His responsibilities included providing technical assistance and leading a team to address customer inquiries and issues.
Work Experience at Oracle
Tonghee Cho worked at Oracle as a Technical Support Engineer from 2008 to 2015. During this time, he developed skills in technical support and customer service, contributing to his overall expertise in managing client relationships and resolving technical challenges.
Background in Solutions Engineering
Before joining Oracle, Tonghee Cho worked at ISFnet Inc. in Tokyo, Japan, from 2005 to 2008. He held the position of Solutions Engineer and Team Leader, where he was responsible for leading projects and providing technical solutions to clients.
Education and Expertise
Tonghee Cho studied at Chung-Ang University, where he earned a Bachelor’s degree in Accounting from 1997 to 2004. His educational background, combined with his extensive experience in customer success and technical support, provides him with a solid foundation for his current role in managing Adobe Experience Manager on AWS and Azure platforms.