Vanessa Cardozo R.
About Vanessa Cardozo R.
Vanessa Cardozo R. is a Senior Customer Success Manager at Adobe, with extensive experience in customer success and marketing roles. She has worked at Adobe for several years in various capacities and has a strong educational background in commercial management and marketing.
Current Role as Senior Customer Success Manager
Vanessa Cardozo R. currently holds the position of Senior Customer Success Manager at Adobe, a role she has occupied since 2023. She operates from Bogotá, Capital District, Colombia. In this capacity, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients.
Experience at Adobe
Vanessa Cardozo R. has extensive experience at Adobe, having worked there from 2014 to 2023. Initially, she served as Corporate Marketing Coordinator for seven years in Bogotá, where she contributed to marketing strategies and corporate communications. She then transitioned to the role of Customer Success Manager from 2021 to 2023, where she focused on customer engagement and support.
Previous Work Experience
Before her tenure at Adobe, Vanessa worked at DEMCAUTOS. S.A. as a Marketing Coordinator for six months in 2014. She also gained experience as a Sales Assistant at Bancolombia from 2011 to 2013 and served as a Cashier at Banco Davivienda from 2010 to 2011. These roles provided her with a solid foundation in customer service and marketing.
Educational Background
Vanessa Cardozo R. has a diverse educational background. She studied at Universidad EAN, achieving a specialization in Gerencia comercial y de Mercadeo from 2013 to 2014. She also attended Universidad Politécnica de Madrid, where she completed a program in Gestión Comercial y de Marketing from 2013 to 2015. Additionally, she earned an online certificate in The New Digital Economy in Latin America and the Caribbean from edX in 2018.
Additional Studies and Certifications
In addition to her formal education, Vanessa pursued various certifications. She studied at Circulo de Estudios en Terapia Existencial, completing a program in Diálogo Existencial. Furthermore, she participated in a Diplomado en Marketing Digital at Universidad Pontificia Bolivariana in 2016. She also received training in Human Resources Management at Servicio Nacional de Aprendizaje (SENA) in 2013.