Cale Thompson
About Cale Thompson
Cale Thompson serves as the Director of Customer Experience at Adpearance and Nike, leveraging extensive experience with high-profile clients such as Virgin and Microsoft. He has a background in design education and has contributed to MBA programs at Yale and Harvard.
Work at Adpearance
Cale Thompson has been serving as the Director of Customer Experience at Adpearance since 2016. In this role, he focuses on enhancing customer interactions and improving service delivery. His tenure at Adpearance spans eight years, during which he has contributed to the company's growth and customer satisfaction initiatives in Portland, Oregon.
Current Role at Nike
In addition to his position at Adpearance, Cale Thompson has been working as the Director of Consumer Experience at Nike since 2019. His responsibilities include overseeing consumer engagement strategies and ensuring a seamless experience for Nike's customers. He has been in this role for five years, based in Beaverton, Oregon.
Education and Expertise
Cale Thompson studied Industrial Design Engineering at Tu Delft, where he earned a Master of Science degree from 2004 to 2006. He also holds a Bachelor's degree in Industrial Design from the Rhode Island School of Design, completed between 1998 and 2001. His educational background supports his extensive experience in design and customer experience.
Professional Background
Cale Thompson has a diverse professional background in design and customer experience. He worked at Engine Service Design as a Senior Service Designer from 2007 to 2010 in London. He also held various positions at Ziba Design, including Service Design Lead and Creative Director, from 2011 to 2016 in Portland. Additionally, he has experience as a Design Intern at Ideo and as a Research Fellow at Microsoft.
Teaching and Thought Leadership
Cale Thompson has served as Program Faculty on Yale’s Executive MBA program and has taught design in the service economy to MBA programs at both Yale and Harvard. He writes and speaks on design topics, particularly focusing on the service economy, contributing to the discourse on effective design practices and team dynamics.