Nick Ratcliff
About Nick Ratcliff
Nick Ratcliff is an IT Helpdesk professional with extensive experience in technical support. He has worked at Fresenius Medical Care and currently serves in the same role at Ads Security, where he contributes to a UL-listed Central Station monitoring operation.
Work at ADS Security
Nick Ratcliff has been employed at ADS Security since 2016, serving as an IT Helpdesk professional. His role involves providing technical support and assistance to ensure smooth operations within the company. ADS Security is recognized for operating the only UL-listed Central Station monitoring operation in Middle Tennessee, which highlights the importance of reliable IT support in maintaining high standards of service.
Previous Experience at Fresenius Medical Care
Before joining ADS Security, Nick Ratcliff worked at Fresenius Medical Care from 2014 to 2016 as Help Desk Desktop Support. During his two years in Waltham, Massachusetts, he was responsible for assisting users with technical issues and ensuring efficient desktop operations. This experience contributed to his skills in IT support and customer service.
Professional Certifications
Nick Ratcliff was part of a team at Fresenius Medical Care where each Central Station Operator achieved the Five Diamond Central Station Certificate. This certification represents the highest level of training available in the industry, indicating a commitment to excellence in service and operational standards.
Technical Expertise
In his role as IT Helpdesk at ADS Security, Nick Ratcliff utilizes his technical expertise to address various IT challenges. His background in desktop support and experience in a critical monitoring environment enable him to effectively troubleshoot and resolve issues, contributing to the overall efficiency of the company's operations.