Steve Crist
About Steve Crist
Steve Crist serves as the Director of Customer Support Center at ADS Security, where he has worked since 2016. He has extensive experience in customer care operations, having held leadership roles at various companies including Comcast Cable and Time Warner Cable.
Current Role at ADS Security
Steve Crist serves as the Director of Customer Support Center at ADS Security, a position he has held since 2016. In this role, he oversees customer care operations in the Greater Nashville Area, TN. His leadership has focused on implementing strategies that enhance the efficiency and effectiveness of customer service, contributing to improved client satisfaction and operational performance.
Previous Experience at Community Health Systems
Before joining ADS Security, Steve Crist worked at Community Health Systems as the Director of I.S., Service Operations from 2013 to 2015. During his two-year tenure in Franklin, TN, he managed information systems and service operations, focusing on optimizing service delivery and operational processes.
Career at Comcast Cable
Steve Crist spent a significant portion of his career at Comcast Cable, where he held multiple leadership roles. He served as the Sr. Director of Customer Care - Strategy and Operations from 2009 to 2013, and prior to that, he was the Sr. Director of Customer Service from 2000 to 2009. His nearly 13 years at Comcast involved overseeing customer service strategies and operations, enhancing service delivery and customer engagement.
Background in Call Center Management
Steve Crist has extensive experience in managing inbound sales and service contact centers. His career began at Time Warner Cable, where he worked as a Call Center Manager from 1992 to 2000. This foundational experience in call center operations has informed his subsequent roles in customer service leadership.
Education and Academic Background
Steve Crist earned a Bachelor of Arts degree in Public Relations/Communication from the University of Dayton, where he studied from 1988 to 1992. His educational background has provided him with a strong foundation in communication strategies, which he has applied throughout his career in customer support and service operations.