Amir Herschberg
About Amir Herschberg
Amir Herschberg serves as the ITSM Change Management Process Owner at Advance Auto Parts, where he drives automation and oversees the Change Advisory Board. He has extensive experience in change management and IT systems, having held various roles at companies such as UBS, IBM, and SAIC over a career spanning more than two decades.
Current Role at Advance Auto Parts
Amir Herschberg serves as the ITSM Change Management Process Owner at Advance Auto Parts since 2021. In this role, he drives automation in change management processes to enhance consistency and speed. He collaborates with IT Service Owners and business users to identify opportunities for continual improvement. His responsibilities also include overseeing Change Advisory Board (CAB) meetings, which handle an average of 400 releases per month.
Previous Experience at UBS
Amir Herschberg worked at UBS in various capacities from 2015 to 2021. Initially, he served as a Tier 3 ITIL Change and Release Manager in the Investment Bank, Research and Sales sector for four years. He later transitioned to a Tier 2 ITIL Change Manager role in Global Wealth Management Americas for two years. His work involved managing change processes and ensuring compliance with ITIL standards.
Experience at SAIC and IBM Global Services
Prior to his tenure at UBS, Amir Herschberg was employed at SAIC as a Principal Systems Engineer from 2004 to 2015. He also worked at IBM Global Services as a Software Engineer from 1998 to 2003. His roles in these organizations contributed to his expertise in systems engineering and software development.
Educational Background
Amir Herschberg holds a Master of Science in Computer Information Systems from the University of Phoenix, which he completed from 1999 to 2001. He also earned a Bachelor of Science in Management Information Systems from the University of Arizona, studying there from 1995 to 1997. Earlier, he attended Makif Aleph from 1984 to 1987.
Skills and Contributions
Amir Herschberg develops Critical Success Factors and Key Performance Indicators for stakeholders and process partners. He plans and executes audits to ensure compliance with applicable policies and procedures. Additionally, he assists in developing requirements for ServiceNow workflows, further enhancing operational efficiency.