Ann May
About Ann May
Ann May is an Operations Support Analyst II at Advance Auto Parts, where she has worked since 2018. With a background in project operations analysis and a focus on reporting and procedure development, she has extensive experience in the field.
Work at Advance Auto Parts
Ann May has been employed at Advance Auto Parts as an Operations Support Analyst II since 2018. In this role, she is responsible for conducting daily and weekly reporting for special projects. She utilizes the Remedy incident logging tool to document and monitor troubleshooting opportunities. Ann also employs the Cisco phone platform for managing communications. Her responsibilities include creating and updating procedures for various issue types and communicating solutions to her team. Additionally, she engages in training and assisting team members to enhance their skills and knowledge.
Previous Experience at Bank of America
Before her current position, Ann May worked at Bank of America for 31 years, from 1984 to 2015. Her most recent role there was as a Senior Project Operations Analyst. During her tenure, she held positions in various locations, including Buchanan, VA, Jacksonville, FL, and Orlando, FL. This extensive experience provided her with a strong foundation in operations analysis and project management.
Experience at Bright Services
Ann May worked at Bright Services as an Operations Analyst at Advance Auto Parts from 2016 to 2018. This position allowed her to gain relevant experience in operations support prior to her current role. Her time at Bright Services contributed to her understanding of operational processes and team dynamics in the automotive parts industry.
Education and Expertise
Ann May studied at Longwood University from 1978 to 1980, where she gained foundational knowledge that supports her career in operations analysis. Prior to that, she attended Heritage High School from 1976 to 1978. Her educational background, combined with her extensive work experience, equips her with the skills necessary to excel in her current role.
Responsibilities and Skills
In her current role, Ann May is responsible for reviewing and updating knowledgebase information on SharePoint to ensure accuracy and relevance. She creates and updates procedures for various issue types and communicates solutions effectively to her team. Ann's ability to conduct reporting and utilize tools such as Remedy and Cisco demonstrates her technical proficiency and commitment to operational excellence.