Brian Call
About Brian Call
Brian Call is a Senior Business Analyst at Advance Auto Parts, with extensive experience in business analysis and quality assurance across various roles in the insurance and retail sectors. He has a proven track record in scaling programs and enhancing eCommerce functionalities, along with a solid educational background in social sciences from James Madison University.
Current Role at Advance Auto Parts
Brian Call serves as a Senior Business Analyst at Advance Auto Parts, a position he has held since 2018. In this role, he focuses on analyzing business processes and identifying areas for improvement. He utilizes user experience monitoring platforms to uncover new opportunities and issues, as well as to measure key performance indicators (KPIs) after production releases. His experience in agile development practices allows him to mentor both business partners and IT team members, enhancing collaboration and efficiency within the organization.
Previous Experience at Kinsale Insurance
Brian Call worked at Kinsale Insurance as a Business Analyst for seven months in 2017. During this time, he contributed to various projects that aimed to improve operational efficiency. He later transitioned to the role of Product Owner at Kinsale Insurance, where he worked for 11 months until 2018. His responsibilities included overseeing product development and ensuring alignment with business objectives.
Career at Berkley Mid-Atlantic Group
Brian Call has extensive experience at Berkley Mid-Atlantic Group, where he held multiple roles from 2006 to 2017. He began as an Underwriting Assistant and progressed to Underwriting Assistant Team Lead. He then transitioned to roles such as Core Systems Quality Assurance Analyst and Business Intelligence Quality Assurance Analyst. His final position at Berkley was as a Core Systems Business Analyst, where he played a significant role in various projects, including scaling the Same Day Delivery program across the United States.
Educational Background
Brian Call earned a Bachelor of Science (B.S.) degree in Social Sciences from James Madison University, completing his studies from 2002 to 2005. His educational background provides a foundation for his analytical skills and understanding of business processes, which he has applied throughout his career in various analytical roles.
Key Contributions and Achievements
Throughout his career, Brian Call has made significant contributions to various projects. Notably, he played a key role in scaling the Same Day Delivery program from a single pilot market to 48 states, achieving $9.4 million in sales year-to-date. He also contributed to enhancing the eCommerce site's In-Store Pickup program by implementing Curbside Pickup and Pickup on Behalf features. Additionally, he drafted a Request For Information (RFI) for a Delivery Aggregator solution, which was sent to multiple prospective companies.