David Owen
About David Owen
David Owen serves as the Team Lead for Retail Care and E-Commerce at Advance Auto Parts, where he has worked since 2017. He has a strong background in merchandise planning and customer service, with previous experience as a Store Manager at both Advance Auto Parts and NAPA AUTO PARTS.
Work at Advance Auto Parts
David Owen currently serves as Team Lead Retail Care / E-Comm at Advance Auto Parts, a position he has held since 2017 in Roanoke, Virginia. In this role, he oversees operations related to customer care and e-commerce, focusing on enhancing the online shopping experience for customers. Prior to this position, he worked as a Store Manager at Advance Auto Parts from 2009 to 2016, where he managed store operations and contributed to sales growth.
Experience at NAPA AUTO PARTS
Before his current role at Advance Auto Parts, David Owen worked as a Store Manager at NAPA AUTO PARTS for a period of nine months in 2016-2017. His responsibilities included managing store operations and ensuring customer satisfaction in the automotive retail sector. This experience further developed his skills in inventory management and customer service.
Education and Expertise
David Owen completed his education at William Byrd High School, achieving a High School Diploma in 1992. He possesses a strong background in merchandise planning, which has contributed to effective inventory management and sales strategies in his roles. His expertise also extends to e-commerce operations within the automotive retail sector, enhancing the online shopping experience for customers.
Customer Service Experience
David Owen has extensive experience in customer service within the automotive industry. His focus on enhancing customer satisfaction and loyalty has been a significant aspect of his career. This experience has allowed him to develop strategies that improve customer interactions and foster long-term relationships.