Garry Lautenschlager
About Garry Lautenschlager
Garry Lautenschlager is a Data Governance Specialist at Advance Auto Parts, where he has worked since 2010. He has over 25 years of experience in call center operations, corporate training, and non-profit management, and is known for developing teams and fostering customer service excellence.
Work at Advance Auto Parts
Garry Lautenschlager has been employed at Advance Auto Parts since 2010, serving as a Data Governance Specialist for 14 years. His previous roles within the company include Assistant Manager of the Customer Contact Center from 2007 to 2009, Quality and Training Administrator from 2005 to 2007, and Playbook Project Manager in Customer Operations for a six-month period in 2009. His extensive experience at Advance Auto Parts highlights his commitment to the organization and his expertise in various operational roles.
Education and Expertise
Garry Lautenschlager earned a Bachelor of Arts (B.A.) in Urban Studies/Affairs from Roanoke College, where he studied from 1973 to 1977. His educational background provides a foundation for his professional expertise in data governance and corporate training. He possesses over 25 years of experience in call center operations, corporate training, and non-profit management, showcasing his diverse skill set and knowledge in these areas.
Background
Before his current role, Garry Lautenschlager worked at UnitedHealth Group as a Project Manager and Customer Service Manager from 1995 to 2001. His experience in this position contributed to his understanding of customer service dynamics and project management. His career trajectory reflects a consistent focus on enhancing customer service and operational efficiency across various sectors.
Achievements
Garry Lautenschlager is recognized for his ability to grow and develop team members, helping them achieve both corporate and professional goals. He is respected for building customer-focused teams and fostering a shared commitment to customer service. His talent for problem-solving, staff support, and implementing proactive procedures has been instrumental in his roles, particularly in enhancing operational effectiveness.
Professional Skills
Garry Lautenschlager has demonstrated a talent for building strategic customer relationships with both internal and external customers. His skills in planning and implementing effective procedures and systems have contributed to his success in various roles. His experience in corporate training and call center management further underscores his capability in developing effective teams and enhancing customer satisfaction.