Hector Garcia Jr
About Hector Garcia Jr
Hector Garcia Jr. is a Commercial Parts Pro with extensive experience in customer relations and automotive mechanics. He has worked at Advance Auto Parts since 2016 and currently holds a position as a Tier 3 Representative at Charter Communications since 2018.
Work at Advance Auto Parts
Hector Garcia Jr. has been employed at Advance Auto Parts as a Commercial Parts Pro since 2016. In this role, he is responsible for assisting customers with automotive parts and providing expert advice on product selection. His experience in the automotive industry, combined with his technical training, enables him to effectively meet the needs of both retail and commercial customers. He operates in the Greensboro/Winston-Salem, North Carolina area, contributing to the company's commitment to customer service and satisfaction.
Current Role at Charter Communications
In addition to his position at Advance Auto Parts, Hector Garcia Jr. has been working at Charter Communications as a Tier 3 Representative since 2018. His role involves handling complex customer inquiries and providing advanced technical support. This position requires strong problem-solving skills and a deep understanding of telecommunications services, which he has developed over his years of experience in the industry.
Education and Expertise
Hector Garcia Jr. studied at the NASCAR Technical Institute, where he achieved a degree in Automobile/Automotive Mechanics Technology/Technician from 2015 to 2016. This education provided him with foundational knowledge and skills in automotive mechanics, which he applies in his current role at Advance Auto Parts. His technical training enhances his ability to assist customers effectively and troubleshoot automotive issues.
Background in Customer Relations
Before his current roles, Hector Garcia Jr. worked at Cox Communications for 11 years, from 2003 to 2014. In this position, he focused on quality and customer relations, gaining valuable experience in customer service and support. This background has contributed to his ability to manage customer interactions and resolve issues efficiently in his current roles.