Jeric Marco Sarmiento
About Jeric Marco Sarmiento
Jeric Marco Sarmiento is a Project Support Analyst at Advance Auto Parts, where he has worked since 2019. He has over four years of experience in Wireless Communication Engineering and previously served as Helpdesk Support Manager at IT Next Door Pte Ltd in Singapore.
Work at Advance Auto Parts
Currently, Jeric Marco Sarmiento serves as a Project Support Analyst at Advance Auto Parts, a position he has held since 2019. In this role, he is responsible for managing network conversion projects for various Advance Auto Parts stores. He provides Tier II support and troubleshooting for point-of-sale systems, RF scanners, printers, and servers. Additionally, he acts as a Subject Matter Expert (SME) for Network, Telephony, and Devices, ensuring effective operation and support across the company's locations.
Previous Experience at IT Next Door Pte Ltd
Before joining Advance Auto Parts, Jeric Marco Sarmiento worked at IT Next Door Pte Ltd as a Helpdesk Support Manager from 2016 to 2019 in Singapore. During his three years in this role, he developed skills in managing support operations and enhancing customer service within the IT sector. His experience in helpdesk management contributed to his technical expertise and problem-solving abilities.
Education and Expertise
Jeric Marco Sarmiento earned a Bachelor of Science (B.S.) in Electrical Engineering from Ateneo de Davao University, where he studied from 2000 to 2006. He has over four years of experience in Wireless Communication Engineering, focusing on radios, access points, and city-wide CCTV system installation. His educational background and professional experience provide him with a solid foundation in engineering principles and technical support.
Technical Skills and Responsibilities
In his current role, Jeric Marco Sarmiento performs various technical tasks, including ad hoc desktop analyst responsibilities. He is involved in configuring and installing operating systems and deploying laptops and desktops. His role requires a comprehensive understanding of network systems and devices, which he leverages to support the operational needs of Advance Auto Parts.