Junior Nieves
About Junior Nieves
Junior Nieves serves as the General Manager at Advance Auto Parts in Kissimmee, Florida, bringing extensive experience in inventory management and customer service. He previously held managerial roles at AutoZone and Ford Auto Parts, where he developed skills in parts management and customer relations.
Work at Advance Auto Parts
Junior Nieves has served as General Manager at Advance Auto Parts since 2018. He operates in Kissimmee, Florida, where he oversees various aspects of store management. His responsibilities include inventory management, customer service, and staff training. Nieves focuses on enhancing operational efficiency and improving customer satisfaction within the store.
Experience at AutoZone
Prior to his current role, Junior Nieves worked at AutoZone as a Manager from 2016 to 2022 in Kissimmee, Florida. During his tenure, he managed inventory, trained staff, and ensured high levels of customer service. His experience at AutoZone contributed to his skills in inventory control and customer engagement.
Background in Ford Auto Parts
Junior Nieves has a background in the automotive parts industry, having worked as a manager at Ford Auto Parts in Bayamon, Puerto Rico. His responsibilities included reading catalogs and computer displays to identify replacement part stock numbers and prices. This role enhanced his expertise in parts management and customer service.
Education and Expertise
Junior Nieves holds a Bachelor of Arts degree in Communication from Universidad Interamericana in San Juan, Puerto Rico. He studied from 1987 to 1991, focusing on Communication and Media Studies. His educational background supports his skills in customer service management and effective communication within the automotive industry.
Customer Service Management Skills
Junior Nieves possesses significant skills in customer service management, emphasizing the importance of customer satisfaction. His experience includes advising customers on parts substitutions and managing sales at Specialty Ford in Aguadilla, Puerto Rico. He has developed a strong ability to handle telephone orders and data entry, further enhancing his customer service capabilities.