Kc Wilder
About Kc Wilder
Kc Wilder is an Operations Support Analyst II at Advance Auto Parts, where he has worked since 2014. He effectively manages Remedy tickets and resolves a significant portion of customer inquiries on the first contact.
Work at Advance Auto Parts
Kc Wilder has been employed at Advance Auto Parts as an Operations Support Analyst II since 2014. In this role, Kc is responsible for maintaining the integrity of Remedy tickets, ensuring that customer support issues are resolved within 24-48 hours. This position highlights Kc's efficiency in managing customer support tasks and contributes to the overall operational success of the organization.
Customer Support Skills
Kc Wilder demonstrates strong problem-solving skills by resolving 80% of customer inquiries on the first contact. This ability to address customer needs effectively showcases Kc's commitment to providing high-quality support and enhancing customer satisfaction.
Education and Expertise
Kc Wilder studied at Virginia Western Community College, where Kc earned an Associate of Sciences (A.S.) degree in Social Sciences from 2009 to 2011. This educational background provides a foundation for Kc's analytical skills and understanding of social dynamics, which are beneficial in the operations support role.
Previous Experience at ACE Private Risk Services
Before joining Advance Auto Parts, Kc Wilder worked at ACE Private Risk Services as an Agency Service Representative from 2010 to 2013. In this position, Kc gained valuable experience in customer service and support, further developing skills that are applicable in the current role at Advance Auto Parts.