Kory Hopkins
About Kory Hopkins
Kory Hopkins is a Service Delivery Manager at Advance Auto Parts, with over a decade of experience in global IT operations. He has held various roles in IT management, focusing on team development and continuous improvement.
Current Role at Advance Auto Parts
Kory Hopkins serves as the Service Delivery Manager at Advance Auto Parts, a position he has held since 2021. In this role, he is responsible for overseeing service delivery operations, ensuring that the company's IT services meet the needs of its customers and stakeholders. His focus on building trust and maintaining diversified teams contributes to a collaborative work environment that emphasizes respect and communication.
Previous Experience at WERUM IT SOLUTIONS AMERICA INC
Prior to his current role, Kory Hopkins worked at WERUM IT SOLUTIONS AMERICA INC as the Head of Managed Services for 10 months in 2020. He also held the position of Head of Service Desk from 2017 to 2021, where he managed service desk operations and improved service delivery processes. His tenure at WERUM IT SOLUTIONS AMERICA INC provided him with valuable experience in managing IT services in a global context.
Career at CompuCom
Kory Hopkins has an extensive history with CompuCom, where he worked for a total of 15 years. He began his career there as an IT Support Consultant from 2000 to 2008, providing technical support and solutions to clients. He later advanced to the roles of IT Operations Manager and Service Delivery Manager from 2009 to 2016, focusing on operational efficiency and service delivery excellence in the Raleigh-Durham, North Carolina area.
Education and Expertise
Kory Hopkins studied Engineering at North Carolina State University from 1994 to 1999. His educational background has equipped him with a strong foundation in technical principles and problem-solving skills, which he has applied throughout his career in IT operations and service management. With over a decade of experience, he has developed expertise in managing global IT operations across various industries.
Professional Philosophy
Kory Hopkins advocates for continuous evaluation and improvement within teams. He believes that fostering an environment of respect and communication is essential for achieving significant accomplishments. His approach emphasizes the importance of building trust among team members and promoting a culture of collaboration to enhance service delivery and operational success.