Matt Montgomery
About Matt Montgomery
Matt Montgomery serves as the Director IT Product Manager at Advance Auto Parts, a position he has held since 2020. He has a background in customer care and retail support, having worked in various roles at Advance Auto Parts since 2013, and he is currently pursuing a Bachelor's degree in Entrepreneurship, Innovation, and Technology Management at Virginia Tech.
Current Role as Director IT Product Manager
Matt Montgomery currently holds the position of Director IT Product Manager at Advance Auto Parts. He has been in this role since 2020, contributing to the company's IT product management strategies. His responsibilities include overseeing product development and ensuring alignment with business objectives. His experience in various customer-focused roles within the company informs his approach to product management.
Career at Advance Auto Parts
Matt Montgomery has a significant history with Advance Auto Parts, having worked in multiple roles since 2013. He began as a Customer Care Supervisor from 2013 to 2015, where he focused on enhancing customer service operations. He then advanced to the position of 2nd Level Retail Support Supervisor from 2015 to 2016, followed by a role as Manager Retail Customer Experience from 2016 to 2019. His progression reflects his growing expertise in retail operations and customer experience.
Education and Expertise
Matt Montgomery pursued his education at Virginia Tech, specifically at the Pamplin College of Business. He studied Entrepreneurship, Innovation, and Technology Management, earning a Bachelor of Science in Business in 2008. This educational background provides him with a strong foundation in business principles and innovative practices, which he applies in his current role.
Background in Customer Experience
Throughout his career at Advance Auto Parts, Matt Montgomery has focused on improving customer experience. His roles have consistently involved direct interaction with customer service and support, allowing him to develop a keen understanding of customer needs and expectations. His experience in various supervisory and managerial positions has equipped him with the skills necessary to enhance customer satisfaction and loyalty.