Nathan Mosley
About Nathan Mosley
Nathan Mosley is an E-Commerce Customer Care Representative at Advance Auto Parts in Roanoke, Virginia, where he has worked since 2018. He has a background in customer service and e-commerce, having previously held positions at Orvis and Staples.
Work at Advance Auto Parts
Nathan Mosley has been employed at Advance Auto Parts as an E-Commerce Customer Care Representative since 2018. In this role, he is responsible for managing customer inquiries and ensuring high-quality service. He handles an average of 80 to 120 customer contacts daily and follows up on 5 to 10 ongoing tasks. His experience in this position has allowed him to develop strong analytical and problem-solving skills, which he applies to resolve customer issues and enhance service quality.
Previous Experience in E-Commerce
Before joining Advance Auto Parts, Nathan Mosley worked at Orvis as an E-Commerce Specialist from 2014 to 2016. In this role, he focused on online customer interactions and contributed to improving the e-commerce experience. Additionally, he served as a Sales and Service Manager at Staples from 2012 to 2014, where he managed customer service operations and sales initiatives. His brief tenure as a Lead Retail Consultant at Sprint in 2014 further added to his customer service expertise.
Education and Expertise
Nathan Mosley studied at Virginia Western Community College, where he earned an Associate of Science degree in Mathematics from 2014 to 2018. He is currently pursuing further education with the aim of obtaining a Bachelor's degree in Mathematics Education. His educational background provides a strong foundation for his analytical skills, which he utilizes in his professional roles.
Initiatives and Leadership
During his tenure at Advance Auto Parts, Nathan Mosley personally led an initiative to ensure uniform quality among all agents of the chat team. This initiative focused on upholding company standards in customer contact, demonstrating his commitment to service excellence and team performance.