Rachel Johnson
About Rachel Johnson
Rachel Johnson is a Senior Manager of Customer Experience at Advance Auto Parts, where she has worked since 2021. She has a background in digital marketing and customer insights, with previous roles at Sports Endeavors, A.J. Fletcher Foundation, and Kidznotes.
Current Role at Advance Auto Parts
Rachel Johnson serves as the Senior Manager of Customer Experience at Advance Auto Parts, a position she has held since 2021. In this role, she focuses on facilitating the democratization of customer insights across the organization. She regularly updates stakeholders and builds partnerships to enhance customer engagement. Johnson mobilizes cross-functional teams to extract actionable insights from customer feedback, ensuring that the voice of the customer is integrated into strategic decision-making.
Previous Experience at Advance Auto Parts
Prior to her current role, Rachel Johnson worked at Advance Auto Parts as the Senior Manager of Digital Marketing from 2019 to 2021. During her tenure, she implemented strategic initiatives aimed at enhancing the omni-channel business-to-consumer (B2C) customer experience. Her work contributed to the company's efforts to improve customer satisfaction and engagement through digital platforms.
Work History in Marketing and Operations
Rachel Johnson has a diverse background in marketing and operations. She worked as the Marketing Promotions Manager at Sports Endeavors from 2014 to 2018, where she managed promotional strategies. She also served as the Operations Assistant at A.J. Fletcher Foundation for five months in 2013 and held the position of Business & Development Manager at Kidznotes from 2013 to 2014. Additionally, she was a Digital Marketing Revenue Manager at Implus from 2018 to 2019.
Educational Background
Rachel Johnson earned her Master of Arts in Interactive Media from Elon University, where she studied from 2011 to 2012. She also holds a Bachelor of Arts in International Studies and Spanish from the University of Mississippi, which she completed from 2007 to 2011. Her educational background has equipped her with skills relevant to her roles in marketing and customer experience.
Personal Interests
Outside of her professional responsibilities, Rachel Johnson has a passion for outdoor activities, including hiking, Ultimate Frisbee, and rock climbing. She enjoys cooking meals to share with friends, family, and pets, reflecting her commitment to community and connection.