Rohan De Silva
About Rohan De Silva
Rohan De Silva is a Manager at the IT Service Desk at Advance Auto Parts, where he has worked since 2017. He has extensive experience in customer service and IT roles, having previously held various positions at Carquest Auto Parts and currently also serves as Public Relations Manager and Line Editor at Rooglewood Press.
Work at Advance Auto Parts
Rohan De Silva has been employed at Advance Auto Parts as the Manager of the IT Service Desk since 2017. In this role, he oversees the operations of the IT support team, ensuring efficient service delivery and support for internal stakeholders. His experience in IT service management contributes to the effectiveness of the department in addressing technical issues and enhancing user satisfaction.
Previous Experience at Carquest Auto Parts
Rohan De Silva worked at Carquest Auto Parts for over a decade, holding various positions. He started as a Counter Pro from 2002 to 2005, then served as an Associate Store Manager from 2005 to 2007. He transitioned to IT roles, becoming a Help Desk Specialist from 2007 to 2010, followed by the position of IT Service Desk Supervisor from 2012 to 2015. He also held the role of Service Desk Team Lead from 2010 to 2015, accumulating extensive experience in customer service and IT support.
Public Relations Role at Rooglewood Press
Since 2013, Rohan De Silva has been involved with Rooglewood Press as the Public Relations Manager and Line Editor. In this capacity, he manages communications and public relations efforts, contributing to the promotion of the company’s publications and initiatives. His role also includes editing responsibilities, ensuring the quality and clarity of written content.
Education and Expertise
Rohan De Silva studied at the Help Desk Institute, focusing on Management from 2012 to 2013. This education provided him with foundational knowledge in managing IT service operations. Additionally, he attended S. Thomas' College in Sri Lanka, where he studied English, English Literature, History, and Greek from 2000. His educational background supports his roles in both IT management and public relations.
Background
Rohan De Silva has a diverse background in both retail and IT service management. His career began in the automotive parts industry with Carquest Auto Parts, where he developed skills in customer service and technical support. His transition to IT roles reflects his adaptability and commitment to professional growth. His ongoing involvement in public relations showcases his versatility in communication and editorial skills.