Russell Brown
About Russell Brown
Russell Brown is the General Manager at Advance Auto Parts, where he has worked since 2019. He has over 20 years of experience in customer service and has held various roles, including Parts Sales Manager at AutoZone and Customer Service Representative at Comcast Cable.
Work at Advance Auto Parts
Russell Brown has been serving as the General Manager at Advance Auto Parts since 2019. In this role, he oversees operations in the South Suburbs, focusing on enhancing customer satisfaction and achieving sales goals. His responsibilities include managing staff, ensuring efficient store operations, and implementing strategies to improve team performance.
Previous Experience at AutoZone
Before joining Advance Auto Parts, Russell Brown worked at AutoZone as a Parts Sales Manager from 2009 to 2011. During his two years in this position, he developed skills in sales management and customer interaction, contributing to the store's overall performance and customer service standards.
Background in Customer Service
Russell Brown has over 20 years of experience in customer service. His career began at Comcast Cable, where he worked as a Customer Service Representative from 2007 to 2009. This role allowed him to hone his skills in customer relations and problem-solving, which he later applied in his management positions.
Military Service in the United States Marine Corps
Russell Brown served in the United States Marine Corps as a Non Commissioned Officer from 2000 to 2008. His eight years of military service in Quantico, Virginia, provided him with leadership experience and a strong foundation in team building and discipline, which he continues to leverage in his professional career.
Education and Expertise
Russell Brown studied Computer Systems Networking and Telecommunications at Texas A&M University, where he earned a Master of Computer Applications (MCA) from 2001 to 2004. He also attended Westwood College - Denver North for one year from 2005 to 2006. His educational background supports his expertise in technology and team performance enhancement.