Ryan Perkins
About Ryan Perkins
Ryan Perkins is a Contact Center Manager with over 26 years of customer service experience, currently working at Advance Auto Parts since 2021. He has held various managerial positions in organizations such as Planet Fitness, MAXIMUS, and BJ's Wholesale Club, focusing on employee development and effective leadership.
Work at Advance Auto Parts
Ryan Perkins has been serving as the Contact Center Manager at Advance Auto Parts since 2021. In this role, he is responsible for overseeing the operations of the contact center, ensuring that customer service standards are met. His leadership focuses on implementing effective strategies to enhance customer satisfaction and operational efficiency. Perkins utilizes his extensive experience in customer service to guide his team in meeting corporate benchmarks.
Previous Experience in Customer Service Management
Prior to his current position, Ryan Perkins held several managerial roles in customer service. He worked as a General Manager at Planet Fitness from 2017 to 2018 in the Norfolk, Virginia Area. He then transitioned to MAXIMUS, where he served as Call Center Manager from 2018 to 2021. Earlier in his career, he was the Customer Service Manager at BJ's Wholesale Club from 2011 to 2016, also in the Norfolk area. His diverse experience has contributed to his expertise in mentoring and developing employees.
Education and Expertise
Ryan Perkins has a strong educational background that supports his career in management and leadership. He studied Multi/Interdisciplinary Studies at Liberty University. Additionally, he earned a Bachelor's degree in Organizational Leadership from Trinity College of the Bible and Trinity Theological Seminary. He also holds an Associate's degree in Business Administration and Management from Thomas Nelson Community College. This educational foundation has equipped him with the skills necessary for effective leadership in customer service environments.
Achievements in Customer Service
With over 26 years of customer service experience, Ryan Perkins has consistently demonstrated his ability to meet and exceed corporate benchmarks. His effective leadership and feedback strategies have played a significant role in enhancing team performance and customer satisfaction. Perkins is recognized for his commitment to mentoring employees, which has contributed to a positive work environment and improved service delivery.