Shane Hicks
About Shane Hicks
Shane Hicks is a Desktop Support Specialist with a background in military service and a focus on information technology. He has worked at Advance Auto Parts and HCL Technologies since 2018 and possesses expertise in mentoring colleagues and handling heavy equipment.
Work at Advance Auto Parts
Shane Hicks has been employed at Advance Auto Parts as a Desktop Support Specialist since 2018. In this role, he provides technical support and troubleshooting for desktop-related issues. His work is essential in ensuring that the IT infrastructure operates smoothly within the Raleigh-Durham, North Carolina area. Over the years, he has developed a strong understanding of the company's systems and processes, contributing to the overall efficiency of the IT department.
Current Role at HCL Technologies
In addition to his position at Advance Auto Parts, Shane Hicks has been working at HCL Technologies since 2018 as a Desktop Analyst at levels 1 and 2. His responsibilities include providing technical support, resolving user issues, and maintaining IT systems. This dual role allows him to leverage his skills across different environments, enhancing his experience in the IT industry.
Education and Expertise
Shane Hicks studied Information Technology at My Computer Career, where he achieved an ITSA certification in 2018 after an 11-month program. He also pursued studies in Accounting at the University of Maryland Global Campus. His educational background, combined with his practical experience, has equipped him with a solid foundation in both IT and business principles.
Background in Military Service
Before transitioning to the IT industry, Shane Hicks served in the US Marine Corps as a Heavy Equipment Operator from 2012 to 2016. This experience provided him with specialized knowledge in handling and operating heavy equipment gear. His military background contributes to his disciplined approach and strong work ethic in his current roles.
Cross-Training and Mentoring Skills
Shane Hicks possesses expertise in cross-training and mentoring colleagues in technical skills. He actively shares his knowledge with team members, fostering a collaborative work environment. His ability to train others enhances team performance and contributes to the overall development of technical capabilities within his organizations.