Ajay Kumar
About Ajay Kumar
Ajay Kumar is a ServiceNow Solutions Architect with extensive experience in ITOM and ITSM, currently leading the ITOM practice at Advance Solutions Corp.
Current Role at Advance Solutions Corp. (ADVANCE)
Ajay Kumar serves as the ServiceNow Solutions Architect and ITOM Practice Head at Advance Solutions Corp. (ADVANCE). He has been in this role since 2021, where he leads the development of ITOM practices specifically for the India region. His responsibilities include ensuring client delivery assurance and fostering collaboration between customers and the solutions team. He demonstrates advanced skills in integrating ServiceNow with various systems, including Azure AD and LDAP.
Previous Experience in IT Consulting
Ajay Kumar has a diverse background in IT consulting, having worked in several prominent companies. He was a Team Lead at Bharti Airtel Ltd from 2015 to 2017, and prior to that, he served as a Desktop Support Engineer L2 at Apex Services LTD from 2013 to 2015. He also held positions at Tata Consultancy Services and HCL Technologies, where he contributed as a Solutions Architect and Associate Consultant, respectively.
Educational Background in Engineering
Ajay Kumar studied Electrical, Electronics and Communications Engineering at Hindu Institute of Technology Sonipat, where he achieved a Diploma in ECE from 2010 to 2012. He furthered his education at Shivaji University, earning a Bachelor's degree in Computer Science from 2012 to 2015. This educational foundation supports his extensive expertise in IT service management and operations.
Certifications and Technical Expertise
Ajay Kumar holds six certifications in ServiceNow and one in Azure, reflecting his strong expertise in these platforms. He possesses extensive experience in ServiceNow ITOM and ITSM, focusing on process design, configuration, and implementation. He is skilled in setting up and managing ServiceNow Mid Servers and Event Management integrations, as well as configuring and managing CMDB.
Authorship and Contributions to ITOM Knowledge
Ajay Kumar has authored content on the ServiceNow Washington D.C. Release, specifically highlighting ITOM features. He has also written articles on best practices in ServiceNow IT Operations Management (ITOM). His contributions to the field demonstrate his commitment to sharing knowledge and improving practices within the ITOM community.