Andrew Viglietta
About Andrew Viglietta
Andrew Viglietta is a Senior Desktop Engineer at Advanced Drainage Systems, Inc., where he has worked since 2012. He has a background in various technical and customer service roles, including positions at TEKsystems, The Home Depot, and Verizon Wireless.
Current Role at Advanced Drainage Systems
Andrew Viglietta serves as a Senior Desktop Engineer at Advanced Drainage Systems, Inc. He has held this position since 2016. In addition to his role as Senior Desktop Engineer, he has also worked in the IT Help Desk at the same company since 2012. His tenure at Advanced Drainage Systems spans over a decade, indicating a strong commitment to the organization.
Previous Experience in IT Support
Prior to his current roles, Andrew worked at TEKsystems as Tier 1 Tech Support for a duration of seven months in 2012. This experience provided him with foundational skills in technical support and customer service, which he has built upon in his subsequent positions.
Background in Customer Service
Andrew has a background in customer service, having worked at Verizon Wireless as a Customer Service Representative from 2005 to 2009 for four years. He also served as a Lead Generator Specialist at The Home Depot from 2009 to 2012 for three years. These roles contributed to his expertise in client interaction and support.
Educational Qualifications
Andrew holds two Bachelor of Science degrees. He studied Human Ecology with a focus on Consumer Affairs at The Ohio State University from 1997 to 2003. He later attended DeVry University, where he studied Network Communication Management from 2009 to 2012. His educational background supports his career in technology and customer service.