Kim Mathias
About Kim Mathias
Kim Mathias is an Information Technology Service Delivery Manager at Advanced Drainage Systems, Inc., where he has worked since 2020. He has extensive experience in IT service management, having held various leadership roles at Vertiv Co for over three decades.
Work at Advanced Drainage Systems
Kim Mathias has been serving as the Information Technology Service Delivery Manager at Advanced Drainage Systems, Inc. since 2020. In this role, Mathias leads continual service management initiatives, focusing on process execution and compliance. She oversees the IT Service Desk, ensuring effective management and support for IT services. Her responsibilities include providing IT leadership through cross-process key performance indicators (KPIs) and data-backed recommendations aimed at continuous improvement.
Previous Experience at Vertiv Co
Prior to her current role, Kim Mathias worked at Vertiv Co for a total of 32 years. She held the position of Director of Service Management from 1988 to 2020 and served as the Director of End User Computing for the Americas from 2013 to 2020. Her extensive experience at Vertiv Co contributed to her expertise in IT service management and delivery.
Education and Expertise
Kim Mathias studied Computer Science at Otterbein College, where she earned a Bachelor of Science (B.S.) degree from 1990 to 1992. Additionally, she attended Columbus State Community College, studying Mechanical Engineering and achieving an Associate of Science (A.S.) degree from 1980 to 1982. This educational background provides her with a solid foundation in both technical and engineering disciplines.
Background
Kim Mathias has a diverse background in information technology and service management. Her career spans over three decades, with significant experience in leadership roles. She has developed a strong skill set in IT service delivery, process improvement, and team management, which she applies in her current position at Advanced Drainage Systems, Inc.