Tamika Shropshire Wright
About Tamika Shropshire Wright
Tamika Shropshire Wright is a Customer Service Trainer at Advanced Drainage Systems, Inc. in Franklin, Tennessee, where she has worked since 2019, following a 21-year tenure as a Customer Service Specialist at the same company.
Work at Advanced Drainage Systems
Tamika Shropshire Wright has been employed at Advanced Drainage Systems, Inc. since 1998. She currently holds the position of Customer Service Trainer, a role she has occupied since 2019. In this capacity, she is responsible for developing and implementing training programs for new customer service representatives. Her work focuses on enhancing the skills of customer service teams to improve overall service quality.
Education and Expertise
While specific educational details are not provided, Tamika Shropshire Wright's extensive experience in customer service spans over two decades. Her expertise includes training and developing customer service representatives, as well as enhancing communication skills within teams. This background equips her with the knowledge necessary to lead effective training sessions.
Background
Tamika Shropshire Wright began her career at Advanced Drainage Systems, Inc. as a Customer Service Specialist in 1998. She served in this role for 21 years before transitioning to her current position as Customer Service Trainer in 2019. Her long tenure at the company reflects her commitment to customer service excellence and professional development.
Achievements in Customer Service Training
In her role as Customer Service Trainer, Tamika has organized and led workshops aimed at improving communication skills among customer service teams. She has also implemented a feedback system designed to continuously enhance the effectiveness of training sessions. These initiatives contribute to the ongoing development of customer service practices at Advanced Drainage Systems, Inc.