Jasmine Aguilera
About Jasmine Aguilera
Jasmine Aguilera is an IT Technician with extensive experience in system configuration, technical support, and compliance documentation. She has worked in various roles, including her current position at Advanced Integration Technology and previously in the Army National Guard.
Work at Advanced Integration Technology
Jasmine Aguilera has been employed as an IT Technician at Advanced Integration Technology since 2017. In this role, she has contributed to various IT initiatives, including the implementation of Manage Engine Service Desk Plus software, which improved ticket management, asset tracking, and solution documentation for end users and technicians. Her responsibilities also include managing mobile devices using the IBM MDM tool and assisting with the creation and modification of IT policies and procedures.
Education and Expertise
Jasmine Aguilera is currently pursuing a degree in Communication Design at Collin College, where she has been studying since 2021. She previously attended Temple College, earning an Associate's Degree in General Studies from 2010 to 2013. Her educational background is complemented by her experience with CMMC and NIST 800-171 documentation, contributing to compliance and security standards in her IT roles.
Background in IT Support
Prior to her current position, Jasmine worked as a Technical Support Analyst at MEDHOST from 2014 to 2017. She also served in the Army National Guard as an IT Specialist (25B) from 2013 to 2019, where she gained valuable experience in system configuration and management. During her time in the Army, she manually configured local Group Policy Objects (GPOs) for standalone systems.
Technical Skills and Tools
Jasmine Aguilera possesses a range of technical skills relevant to her role as an IT Technician. She is proficient in using remote support tools such as Dameware, remote desktop, and Splashtop for troubleshooting technical issues. Additionally, she has experience in server management, having upgraded servers from Windows 2008 R2 to Windows 2012 R2, and is skilled in managing mailboxes on OWA/O365, including mailbox migrations to the O365 environment.
Data Management and IT Governance
In her current role, Jasmine is responsible for performing backups and restorations to ensure data integrity and availability. She has also played a key role in assisting with the creation and modification of IT policies and procedures, ensuring that the organization's IT governance remains effective and up-to-date.