Rick Nelson
About Rick Nelson
Rick Nelson is a Desktop Support Technician II at Toray Advanced Composites in Morgan Hill, California, where he has worked since 2021. He has a diverse background in information technology and customer service, having held various roles at companies such as VMware, YuJa, and the NFL.
Work at Toray Advanced Composites
Rick Nelson has been employed at Toray Advanced Composites as a Desktop Support Technician II since 2021. In this role, he provides technical support and troubleshooting services to ensure efficient operations within the organization. His responsibilities include resolving IT issues, managing software documentation, and enhancing user experience for employees in Morgan Hill, California.
Previous Employment Experience
Prior to his current role, Rick Nelson held various positions in the information technology and customer service sectors. He worked at VMware as a Media Admin for 11 months, and as a Customer Success Manager at YuJa for one year. Additionally, he served as a Help Desk Technician I at Santa Cruz Nutritionals and as a Technical Customer Success Manager at AnchorFree. His experience also includes a role as a Sr. Customer Success Manager at LiveHive, Inc.
Education and Expertise
Rick Nelson is currently studying Computer and Information Sciences at Cabrillo College, a program he has been enrolled in since 2019. He previously studied Computer Science at Foothill College from 2013 to 2016. His educational background complements his extensive experience in IT support and customer service, equipping him with the skills necessary to address complex technical issues.
Role at the NFL
Since 2017, Rick Nelson has worked as an Instant Replay Technician - Seasonal for the National Football League (NFL) in Santa Clara, California. In this capacity, he contributes to the technical operations during NFL games, ensuring that instant replay systems function effectively to enhance the viewing experience for fans and officials.
Skills and Passion
Rick Nelson possesses a strong skill set in software documentation, which aids him in providing comprehensive support. He has a passion for improving user experience and is dedicated to finding solutions to complex IT issues. His background in both information technology and customer service enables him to effectively address the needs of users and enhance overall satisfaction.