Michael Gonce
About Michael Gonce
Michael Gonce serves as the President of Advantage Customer Experience at Advantage Solutions, where he has worked since 2021. He has extensive experience in leadership roles at Walmart and Sam's Club, emphasizing team development and data-driven problem-solving.
Current Role at Advantage Solutions
Michael Gonce serves as the President of Advantage Customer Experience at Advantage Solutions, a position he has held since 2021. In this role, he focuses on enhancing customer interactions and improving overall service delivery. His leadership emphasizes team development and accountability, aiming to foster a positive team culture. Gonce's experience in sales, marketing, and technology supports his strategic initiatives within the organization.
Previous Experience at Walmart
Gonce held multiple senior roles at Walmart, contributing to various operational and strategic functions. From 2013 to 2016, he served as the Senior Director of Operation and Other Income. He also worked briefly in 2016 as the Senior Director of Strategy and Talent Acquisition. His tenure at Walmart provided him with extensive experience in managing large teams and driving operational efficiency.
Experience at Sam's Club
Michael Gonce worked at Sam's Club from 2003 to 2013, where he held several key positions. He was the Regional Market Manager for seven years in the Greater St. Louis Area, followed by a role as Senior Director of Innovations for three years. His time at Sam's Club allowed him to develop skills in market management and innovation strategies.
Education and Expertise
Gonce studied at the University of Arkansas, where he earned a degree in Business Administration and Management from 1986 to 1990. His educational background laid the foundation for his career in corporate management and strategy. He has a strong focus on leveraging data analytics to address complex challenges while ensuring team engagement.
Leadership Philosophy
Michael Gonce emphasizes the importance of team member development as a core aspect of his leadership philosophy. He believes that fostering a positive team culture and driving accountability are essential for building high-performing teams. His approach integrates strategic insights with a commitment to employee engagement and performance.