Kayla Colleen K.
About Kayla Colleen K.
Kayla Colleen K. is a Client Success Associate at AdvisorStream, where she enhances client relationships and reduces churn rates. She has a diverse background in customer service and aviation, with experience at various airlines and a strong educational foundation in criminal justice.
Work at AdvisorStream
Kayla Colleen K. has been employed at AdvisorStream as a Client Success Associate since 2020. In this role, she focuses on providing superior client experiences by maintaining high-quality customer service throughout the onboarding process. She collaborates with the Client Success team to reduce the company's churn rate, ensuring that clients receive the support they need. Kayla utilizes the ZenDesk ticketing system to manage and resolve daily customer support inquiries efficiently.
Previous Employment Experience
Prior to her current position, Kayla worked in various roles within the airline industry. She served as a Lead Flight Attendant at Air Canada Rouge for five months in 2020 and as a Flight Attendant for 11 months from 2019 to 2020. Before that, she was a Flight Attendant at Sunwing Airlines Inc. for two years from 2017 to 2019. Earlier in her career, she held positions as a Sales and Reservations Representative at First Air and as a Customer Service Agent for four months in 2016.
Education and Expertise
Kayla studied Criminal Justice/Police Science at Algonquin College of Applied Arts and Technology, where she completed the Police Foundations program from 2015 to 2016. She furthered her education at Athabasca University, earning a Bachelor of Professional Arts in Criminal Justice from 2017 to 2020. Her educational background in law enforcement enhances her human relations and social interaction skills, which she applies in the fintech industry. Additionally, she leverages her expertise in digital marketing to improve client relationships for financial advisors and broker-dealers.
Background
Kayla Colleen K. has a diverse background that includes experience in customer service and the airline industry. She began her career as a Customer Service Representative for Air Creebec / Porter Airlines in 2015. Over the years, she developed her skills in customer service and client relations, which have been instrumental in her current role at AdvisorStream. Her work history reflects a commitment to providing quality service and support to clients across various sectors.