Michael Mitchell
About Michael Mitchell
Michael Mitchell is an Internal Operations Specialist II at Adwerx, where he has worked since 2019. He has a background in customer support and sales development, and he holds a Bachelor of Science in Economics from North Carolina State University.
Work at Adwerx
Michael Mitchell has served as an Internal Operations Specialist II at Adwerx since 2019. In this role, he has led a team of configuration specialists, achieving an average ticket resolution time of under four days, which exceeds departmental service level agreements (SLAs). His responsibilities include managing and updating partner data configurations and customer-facing tools using MySQL, embedded Ruby, and Ruby. He also customizes client user interface experiences and trains team members on improvements and best practices. Prior to this position, he worked as a Customer Support Associate at Adwerx for four months in 2019.
Education and Expertise
Michael Mitchell has a diverse educational background. He studied at North Carolina State University, where he earned a Bachelor of Science in Economics from 2014 to 2018. He also obtained an Associate's degree from Surry Community College. In 2022, he completed the Full-Stack Engineer Path at Codecademy, further enhancing his technical skills. His expertise includes using programming languages such as MySQL, embedded Ruby, and Ruby for operational tasks.
Background
Before joining Adwerx, Michael Mitchell held various positions that contributed to his professional development. He worked as a Proofreader at StockFeel Information Co., Ltd. from 2018 to 2019, and as a Sales Development Representative at Dude Solutions for four months in 2018. His experiences in customer support and sales development have equipped him with skills in communication and problem-solving.
Achievements
During his tenure at Adwerx, Michael Mitchell has demonstrated significant operational efficiency. He has closed an average of 48 discrete tickets every four work weeks, showcasing his ability to handle customer-facing technology issues effectively. Additionally, he conducted an hour-long information session aimed at enhancing interdepartmental efficiency and communication, which fostered transparency and improved task completion.