Adina Dumitrasc
About Adina Dumitrasc
Adina Dumitrasc is the Director of Customer Support at Aera Technology in Bucharest, Romania, with a background in various customer support and project management roles.
Title
Adina Dumitrasc serves as the Director of Customer Support at Aera Technology.
Company
Adina Dumitrasc is currently employed at Aera Technology, a company focused on providing advanced digital supply chain solutions. She operates from Bucharest, Romania.
Professional Experience at Aera Technology
Adina Dumitrasc leads the development of the Aera Central Support portal, enhancing customer self-service through forums, knowledge bases, better documentation, and product improvements. She reports directly to the CEO and COO and defines the long-term structure of Aera's support team. Her responsibilities include career path and development frameworks, direct customer engagement during escalations, and interaction with Aera leadership when required. She also drives operational efficiencies and improves workflows for better collaboration among support teams, internal teams, and external partners.
Previous Roles at Tradeshift
Before joining Aera Technology, Adina Dumitrasc held several positions at Tradeshift in Bucharest, Romania. She served as Global Manager of Customer Support from 2020 to 2021, and as Professional Services Manager from 2018 to 2020. She began her tenure with Tradeshift as a Professional Services Engineer, a position she held from 2016 to 2018. Her roles involved various responsibilities in customer support and professional services, contributing to the company's service delivery and client satisfaction.
Earlier Career
Adina Dumitrasc's career in customer support and technical services spans multiple organizations. Prior to Tradeshift, she worked at Oracle as a Technical Support Engineer from 2015 to 2016, and at Hewlett-Packard as a Project Manager ITAM from 2013 to 2015. She also participated in the Work and Travel Program in the United States with Resort Quest in 2010. Additionally, she held a role as Project Manager in Student Organization FINANS at the Academy of Economic Studies from 2009 to 2012.
Education and Expertise
Adina Dumitrasc has a solid educational background. She earned a Master's degree in Cybernetics and Economic Information - eBusiness from ASE in 2014. She also studied Business, Management, Marketing, and Related Support Services at The School for Startups for a year (2012-2013). Her Bachelor's degree in Business Analysis is from the Academy of Economic Studies, where she studied Finance Banking, Insurance, and Stock Exchange from 2009 to 2012. Additionally, she has a background in Mathematics and Computer Science, having studied at "Alexandru Ioan Cuza" from 2005 to 2009.