Dilara Gürcü
About Dilara Gürcü
Dilara Gürcü is a Customer Success Manager at Aera Technology in Paris, with a background in psychology and extensive experience in project management, community management, and customer relations.
Company
Dilara Gürcü is currently a Customer Success Manager at Aera Technology. Based in Paris, Île-de-France, France, she is responsible for owning account management and relationships with major customers such as PMI, MARS, and MCAM. Her role involves building scalable internal processes to achieve customer success goals related to stability, adoption, enablement, expansion, and impact.
Title and Current Role
As a Customer Success Manager at Aera Technology, Dilara Gürcü evaluates and improves onboarding, enablement, and other communication infrastructures across all customer accounts. She collects and reviews customer feedback to enhance the customer experience and processes milestones for customer success while establishing clear customer retention goals.
Education and Expertise
Dilara Gürcü holds a Bachelor of Applied Science (B.A.Sc.) in Psychology from Yeditepe Üniversitesi, where she studied from 2004 to 2008. She also attended the American Collegiate Institute, achieving a GPA of 4.46/5.00. She is fluent in English, Turkish, and French, and is highly skilled in various project management and collaboration tools including JIRA, Confluence, Trello, and Monday.com.
Professional Background
Dilara Gürcü has worked in diverse roles across various industries. Before joining Aera Technology, she was a Project Manager at INSEAD's Online Programmes for five years. She also worked at Wargaming as Content and Localisation Team Lead and as Turkish Community Manager. Additionally, she has freelance experience in Gender & Diversity work and has held roles in educational institutions such as Açı Schools and TEIS The English International School of Istanbul.
Specializations and Skills
Dilara Gürcü specializes in managing Free-to-Play (F2P) Massively Multiplayer Online (MMO) video games and online content preparation. She has a strong background in community and social media management, and is experienced in creating and maintaining corporate partnerships and client retention strategies. She is also proficient in public speaking and presentations, and focuses on process efficiency in her current role.