Jennifer Chaplain
About Jennifer Chaplain
Jennifer Chaplain is the Customer Success Director at Aera Technology, with a background in commercial data management and analytics within the pharmaceutical industry.
Title at Aera Technology
Jennifer Chaplain currently holds the title of Customer Success Director at Aera Technology. She has a long tenure with the company, showcasing her expertise and dedication over the years.
Professional Journey at Aera Technology
Jennifer Chaplain has progressed through several roles at Aera Technology. She started as an Implementation Manager from 2016 to 2018, then moved on to Engagement Manager for the same duration in Boston, MA. From 2018 to 2021, she served as Engagement Principal, and then as Senior Engagement Principal from 2021 to 2023. In 2022, she briefly held the position of Principal Solution Engineer before transitioning to her current role as Customer Success Director.
Previous Roles in Health and Pharma
Before joining Aera Technology, Jennifer Chaplain worked as an Implementation Manager at FusionOps from 2016 to 2018. She also held various roles in commercial data management and analytics within the pharmaceutical industry. Her positions included Salesforce/Veeva Commercial Data Management Business Analyst at Hawkins Point Partners based at Biogen, Alexion Pharmaceuticals, Inc., and Cubist Pharmaceuticals. She also worked as a Commercial MDM Analytics Consultant at HighPoint Solutions based at Ironwood Pharmaceuticals.
Education Background
Jennifer Chaplain studied at UMass Boston, where she earned a Bachelor's degree in Biology. Her educational background has laid a solid foundation for her extensive career in data management and analytics within the pharmaceutical industry.
Expertise in Salesforce and Veeva
Jennifer Chaplain has extensive experience in Salesforce and Veeva Commercial Data Management. Her roles at various pharmaceutical companies, including Biogen, Alexion Pharmaceuticals, Ironwood Pharmaceuticals, and Cubist Pharmaceuticals, highlight her deep expertise in this field.