Jonathan Cantrell
About Jonathan Cantrell
Jonathan Cantrell serves as the Quality Manager at Aetos Systems, Inc. in Huntsville, Alabama, a position he has held since 2018, following a career at DirecTV where he worked in various management and customer service roles.
Work at Aetos Systems
Jonathan Cantrell has served as the Quality Manager at Aetos Systems, Inc. since 2018. His role involves overseeing quality assurance processes and ensuring compliance with industry standards. Based in Huntsville, Alabama, he has contributed to the company for six years, focusing on enhancing operational efficiency and maintaining high-quality service delivery.
Previous Experience at DIRECTV
Before joining Aetos Systems, Jonathan Cantrell worked at DIRECTV for a total of eight years in various capacities. He held the position of Manager of Customer Care from 2015 to 2018, where he managed customer service operations. Additionally, he served as a Change Agent from 2015 to 2017 and as an Employee Development Coach from 2005 to 2013, contributing to employee training and development initiatives.
Education and Expertise
Jonathan Cantrell studied at Oakwood University, where he earned a Bachelor of Arts degree from 2000 to 2005. His educational background provides a foundation for his expertise in quality management and customer service. He also attended Peterson-Warren Academy, further enhancing his professional qualifications.
Career Progression
Jonathan's career began at DIRECTV as a Technical Customer Service Representative from 2005 to 2006. He then advanced to roles that focused on employee development and customer care, demonstrating a commitment to professional growth. His transition to Quality Manager at Aetos Systems reflects his extensive experience in quality assurance and customer service management.