Anthony Medina
About Anthony Medina
Anthony Medina is a Tier 3 Technical Support Representative with a diverse background in technical support and community services. He is fluent in both Spanish and English, which enhances his ability to assist a varied customer base.
Work at Affinitiv
Anthony Medina has been employed at Affinitiv as a Tier 3 Technical Support Representative since 2023. Prior to this role, he served as a Tier 2 Technical Support Specialist from 2020 to 2023. During his time at Affinitiv, he also worked as a Client Success Consultant for five months in 2022. His experience at Affinitiv has equipped him with advanced technical support skills, allowing him to assist customers effectively.
Education and Expertise
Anthony Medina studied at Hillsborough Community College, where he pursued an Associate of Science degree in Web Development from 2023 to 2025. He also completed his high school education at Countryside High School, earning a High School Diploma from 2005 to 2009. His educational background supports his technical roles and enhances his problem-solving abilities in customer support.
Background in Community Services
Anthony Medina has a strong background in community and social services. He worked as an Americorps Member at Clearwater Police Department from 2014 to 2015. Additionally, he served as an Emergency Hire Call-Taker and later as a Police Dispatcher from 2016 to 2020. This experience has contributed to his ability to deliver empathetic customer service.
Bilingual Technical Support
Anthony Medina provides technical support in both Spanish and English. This bilingual capability enhances communication with a diverse customer base, allowing him to address a wider range of client needs effectively. His language skills are a valuable asset in his current role as a Tier 3 Technical Support Representative.
Previous Work Experience
Before joining Affinitiv, Anthony Medina held various positions across different companies. He worked as a Store Associate at AutoZone in 2015 and as a Sales Specialist at Best Buy from 2011 to 2012. He also gained experience as a Ground Agent at Allegiant Travel Company in 2013. These roles have contributed to his customer service and technical skills.