Jessica Roberts
About Jessica Roberts
Jessica Roberts serves as the Director of Strategic Accounts at Affinitiv Inc, where she manages strategic accounts generating $2.8 million in annual recurring revenue. With a background in sales engineering and insurance, she has a proven track record in client retention and contract management.
Current Role at Affinitiv
Jessica Roberts serves as the Director of Strategic Accounts at Affinitiv Inc, a position she has held since 2016. Based in Clearwater, FL, she is responsible for overseeing strategic accounts that generate a total annual recurring revenue of $2.8 million. In her current role, she focuses on contract renegotiations and resolving accounting discrepancies for major clients. Jessica also utilizes NPS and KPI data trends to proactively address client needs and minimize churn.
Previous Experience at Affinitiv Inc
Before her current role, Jessica worked at Affinitiv Inc as a Sales Engineer from 2016 to 2022. During her six years in this position, she operated remotely and contributed to the company's growth by managing client relationships and delivering technical solutions. Her experience in this role laid the foundation for her advancement to Director of Strategic Accounts.
Professional Background at GEICO
Jessica Roberts began her career as a Licensed Insurance Agent at GEICO, where she worked from 2008 to 2013 in the Lakeland, Florida area. During her five years at GEICO, she developed skills in client management and sales, which have been beneficial in her subsequent roles in the technology sector.
Education and Academic Qualifications
Jessica studied at Florida Southern College, where she earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services. Her academic background has equipped her with the knowledge and skills necessary to excel in her roles in strategic account management and client relations.
Key Achievements in Revenue Retention
In her role as Director of Strategic Accounts, Jessica has successfully maintained a 116% net revenue retention rate. This achievement reflects her effectiveness in managing client relationships and ensuring satisfaction, which contributes to the overall success of the organization.