Matt Farkas
About Matt Farkas
Matt Farkas serves as the Vice President of Customer Experience at Affinitiv, having transitioned to this role in 2023 after previously holding the position of Vice President of Implementation and Support since 2022. His career includes significant experience in customer support and quality assurance, with a background that spans over two decades in the technology sector.
Work at Affinitiv
Matt Farkas has been with Affinitiv since 2018, taking on various roles that have contributed to the company's customer experience and support initiatives. He currently serves as Vice President of Customer Experience, a position he has held since 2023, working remotely. Prior to this role, he was the Vice President of Implementation and Support for two years, starting in 2022, based in Chicago, Illinois. His earlier tenure at Affinitiv includes serving as Director of Implementation and Software Support from 2018 to 2022, where he focused on enhancing software support processes and implementation strategies.
Previous Experience
Before joining Affinitiv, Matt Farkas worked at isd, inc. from 1999 to 2006 as an Account Manager and in Quality Assurance. This seven-year experience in Hoffman Estates, Illinois, provided him with a solid foundation in customer management and quality assurance practices, which he has carried into his roles at Affinitiv.
Education and Expertise
Matt Farkas studied at DeVry University, where he earned a Bachelor's Degree in Computer Systems Networking and Telecommunications from 2000 to 2003. His educational background equips him with technical knowledge relevant to his roles in customer experience and software support. Additionally, he attended Schaumburg High School for one year and Penncrest High School for two years, completing his secondary education before pursuing higher education.
Career Timeline
Matt Farkas's career spans several years and includes significant roles at Affinitiv and isd, inc. His journey began at isd, inc. in 1999, where he worked for seven years. He joined Affinitiv in 2018 and has progressively advanced through various leadership positions. His current role as Vice President of Customer Experience marks a continuation of his commitment to improving customer interactions and support systems.