Robert Lilya
About Robert Lilya
Robert Lilya is a Technical Support Representative with a background in custom PC builds and hardware repairs. He has worked in various technical roles, including positions at Geek Squad and Best Buy, and is currently studying Cybersecurity at St. Petersburg College.
Work at Affinitiv
Robert Lilya has been employed at Affinitiv Inc as a Technical Support Representative since 2021. In this role, he provides technical assistance and support to clients, leveraging his extensive background in computer hardware and software. His responsibilities include troubleshooting issues, guiding clients through solutions, and ensuring customer satisfaction.
Education and Expertise
Robert Lilya studied General Studies at St. Petersburg College from 2009 to 2011. He is currently pursuing a degree in Cybersecurity at the same institution, which he began in 2019. His educational background supports his expertise in custom PC builds, hardware repairs, operating system installations, and driver repair.
Background in Technical Support
Before joining Affinitiv, Robert Lilya gained valuable experience in technical support roles. He worked at Geek Squad as a Computer Repair Technician from 2013 to 2017, where he focused on hardware repairs and customer service. Prior to that, he was a Mobile Sales Consultant at Best Buy from 2012 to 2013, which provided him with foundational knowledge in technology sales.
Experience in Sales and Cloud Technology
Robert Lilya worked as a Sales Representative for Microsoft Cloud at Tech Data from 2017 to 2021. This position involved promoting cloud solutions and assisting clients with their technology needs. His sales experience complements his technical skills, allowing him to effectively communicate the benefits of technology products.
Technical Skills and Specializations
Robert Lilya specializes in custom PC builds and hardware repairs, including components such as hard drives, displays, graphics cards, fans, and power supplies. He also has skills in operating system tune-ups, optimizations, and malware removal, making him proficient in enhancing system performance and security.