Trisha R.
About Trisha R.
Trisha R. is a Client Success Team Manager at Affinitiv Inc, with a strong background in customer relationship management and retention. She has held various roles in marketing and account coordination across several companies, demonstrating adaptability and technical proficiency in software support.
Work at Affinitiv
Trisha R. currently serves as the Client Success Team Manager at Affinitiv Inc, a position she has held since 2021. In this role, she focuses on enhancing client relationships and ensuring client satisfaction. Prior to this role, she worked as an Account Executive - Luxury at Affinitiv from 2020 to 2021. Her experience at Affinitiv highlights her commitment to client success and her ability to manage client accounts effectively.
Education and Expertise
Trisha R. earned her Bachelor's Degree in Communications with a minor in Psychology from Illinois State University, where she studied from 1997 to 1999. She also holds an Associate of Science (A.S.) degree in General Studies from McHenry County College, completed from 1995 to 1997. Her educational background supports her expertise in customer relationship management and marketing, particularly within the automotive service sector.
Background in Customer Relations
Trisha R. has a strong background in customer relationship building and retention, which is essential for maintaining long-term client partnerships. She began her career as a Marketing Account Coordinator at Catalina USA from 1999 to 2002, followed by a role as a Marketing Coordinator/Sales at Quill from 2002 to 2004. She also worked as a Customer Relations Executive at Shaw Media for five months in 2013. This diverse experience has equipped her with the skills necessary to excel in client success roles.
Technical Proficiency and Skills
Trisha R. possesses skills in software support, indicating her technical proficiency in assisting clients with software-related issues. This skill set is particularly valuable in her current role at Affinitiv, where she supports clients in the automotive industry. Her ability to navigate technical challenges enhances her effectiveness in client management and contributes to overall client satisfaction.
Experience in Automotive Service and BDC Management
Trisha R. has expertise in automotive service and Business Development Center (BDC) management. This experience involves overseeing business development initiatives within the automotive sector, which is critical for driving client engagement and retention. Her knowledge in this area complements her role at Affinitiv, where she focuses on client success in the automotive industry.