Wilbright Luminzu
About Wilbright Luminzu
Wilbright Luminzu is an AML Compliance & Support Ops Analyst with extensive experience in customer experience and operations across multiple countries. He has a background in computer science and mass communication, and has worked for various companies in the fintech sector, including Chipper Cash and JUMO.WORLD.
Current Role at Afriex
Wilbright Luminzu currently serves as an AML Compliance & Support Ops Analyst at Afriex. He has been in this role since 2022, contributing to operations across multiple countries, including Kenya, Uganda, Ghana, Nigeria, the USA, Canada, and the UK. His responsibilities include ensuring compliance with anti-money laundering regulations and providing support operations to enhance customer experiences.
Previous Experience at Chipper Cash
Before joining Afriex, Wilbright worked at Chipper Cash as a Senior Customer Experience and Operations Analyst from 2020 to 2021. During his seven-month tenure, he focused on improving customer interactions and operational efficiency across several countries, including Kenya, Uganda, Nigeria, Ghana, South Africa, and the United Kingdom.
Educational Background
Wilbright Luminzu studied at St. Paul's University, where he achieved a degree in Business Information Technology from 2017 to 2018. Prior to that, he attended the Technical University of Mombasa, earning a degree in Mass Communication from 2009 to 2011. His educational background provides a foundation for his expertise in customer experience and operations.
Expertise in Agile Methodologies
Wilbright possesses expertise in agile methodologies and agile project management. These skills are essential for adapting to the rapid changes within the fintech industry. His knowledge allows him to effectively manage projects and improve processes in dynamic environments.
Diverse International Experience
Wilbright has extensive experience working in various countries, including the USA, Canada, and the UK. This international exposure equips him with a diverse perspective on customer experience strategies, enabling him to understand and cater to different market needs effectively.