Aaron Mullane
About Aaron Mullane
Aaron Mullane is a Service Design Principal at Afterpay, with extensive experience in service and interaction design across various industries. He has worked in multiple roles in Australia and internationally, focusing on human-centered design and reflective methods to address societal issues.
Work at Afterpay
Aaron Mullane has been serving as the Service Design Principal at Afterpay since 2021. In this role, he leads design initiatives and teams, focusing on enhancing service delivery and user experience. His responsibilities include crafting solutions that integrate both digital and physical environments, ensuring a seamless experience for users. His work at Afterpay involves applying human-centered design principles to address various challenges within the organization.
Education and Expertise
Aaron Mullane holds a Bachelor of Science (BS) degree from the University of Melbourne, which he completed from 2000 to 2004. He furthered his education with a Master of Science (MS) from Malmö University, studying from 2008 to 2010. His academic background is complemented by his experience as a lecturer in Interaction Design at the IT University of Copenhagen, where he contributed to the education of future designers. He is skilled in gathering and synthesizing insights to understand behavior, and he has educated on Design Thinking methods at the Master level.
Background
Aaron Mullane has a diverse professional background, having worked in various roles across multiple industries. His career began in 2003 as a Human Factors Consultant at National Australia Bank and Sensis. He later transitioned to roles such as Business Analyst and Developer at Sussan and Service Designer at Telstra. From 2014 to 2021, he held significant positions at Fjord as Design Lead and at FutureGov as Senior Service & UX Designer. His international experience includes leading design teams across Australia, Sweden, and Denmark.
Achievements
Throughout his career, Aaron Mullane has worked with clients in diverse sectors, including government, energy, retail, logistics, banking, finance, and education. He has led design teams on various engagements and has presented at multiple events, sharing his insights on human-centered design and service design. His keen interest in reflective design methods aims to address equality and societal issues, showcasing his commitment to impactful design.