Alana Reilly
About Alana Reilly
Alana Reilly is an Operations Support Team Member at Afterpay, where she has worked since 2021 in Melbourne, Australia. She has a diverse background in customer service and operations, with previous roles at iwoca, The Body Shop, and Red Rooster.
Work at Afterpay
Alana Reilly has been employed at Afterpay as an Operations Support Team Member since 2021. In this role, she is based in Melbourne, Victoria, Australia. Her responsibilities include utilizing Google Sheets to action reports from Debt Collection Agencies and ensuring the timely lodgment of Unusual Activity Reports to the Anti-Money Laundering (AML) team. She has also independently managed the Disputed Liability process, contributing to process development and improvement while adhering to service level agreements.
Previous Experience at Afterpay Touch
Prior to her current role, Alana Reilly worked at Afterpay Touch as a Customer Service Representative for three months in 2017. This position provided her with foundational experience in customer service within the financial technology sector.
Career at iwoca
Alana Reilly held multiple positions at iwoca in London, England, United Kingdom. She served as a Customer Success Advisor from 2017 to 2018 for nine months and then advanced to the role of Senior Customer Success Advisor from 2018 to 2019 for eleven months. Her roles involved supporting customer needs and enhancing client relationships.
Experience in Retail Management
Alana Reilly has significant experience in retail, particularly with The Body Shop. She worked as an Assistant Manager for three months in 2017 and held various positions including Full-time Beauty Advisor, Casual Beauty Advisor, and Part-time Beauty Advisor from 2015 to 2017. Her roles involved customer service, team training, and sales support.
Early Career at Red Rooster
Alana Reilly began her career at Red Rooster, where she worked as a Cashier for seven months in 2011 and later as a Crew Trainer from 2012 to 2014 for two years. These roles provided her with early experience in customer service and team leadership.