Amber Robbins
About Amber Robbins
Amber Robbins is an Escalation Specialist at Afterpay in the San Francisco Bay Area, where she has worked since 2022. She has a strong background in fraud analysis and customer service, with experience across multiple industries including retail and food delivery.
Work at Afterpay
Amber Robbins has been serving as an Escalation Specialist at Afterpay since 2022. In this role, she is responsible for managing escalated customer issues and ensuring effective resolution. Her position is based in the San Francisco Bay Area, where she utilizes her extensive experience in customer service and fraud analysis to enhance customer satisfaction.
Background
Amber Robbins has a diverse professional background that spans multiple industries. She has worked in roles that include Operations Support Specialist at DoorDash, Assistant Asset Protection Manager at Macy's, and Client Support Manager at Spring Into Clean. Her experience in these positions has equipped her with skills in customer service, fraud analysis, and operational support.
Education and Expertise
Amber Robbins studied Public Administration at Solano Community College from 2007 to 2009. This educational background has contributed to her understanding of organizational operations and customer service dynamics, which she applies in her current role and previous positions.
Previous Employment History
Prior to her role at Afterpay, Amber Robbins held various positions that enhanced her expertise in customer support and loss prevention. She worked as a Lead Loss Prevention Detective and later as an Assistant Asset Protection Manager at Macy's. Additionally, she served as a Client Support Manager at Spring Into Clean, where she focused on customer relations and support.
Achievements in Customer Service
Amber Robbins possesses extensive experience in handling escalations and complex customer issues. Her ability to manage diverse roles across industries such as retail, food delivery, and cleaning services has allowed her to develop a strong skill set in customer service and fraud analysis, contributing to her effectiveness in her current role.