Cici Zhao
About Cici Zhao
Cici Zhao serves as the Senior Insights Manager for Customer Science & Strategy at Afterpay, where she specializes in data insights. She holds an MBA from Northwestern University's Kellogg School of Management and has a background in consulting and analytics, having worked at Visa and EY.
Work at Afterpay
Cici Zhao currently holds the position of Senior Insights Manager in Customer Science & Strategy at Afterpay. She has been with the company since 2022, contributing her expertise in data insights and customer strategy. Afterpay, which was acquired by Block, focuses on providing innovative payment solutions. In her role, Zhao leverages her background in analytics to drive strategic initiatives that enhance customer experiences and inform business decisions.
Education and Expertise
Cici Zhao earned her Master of Business Administration (MBA) from Northwestern University's Kellogg School of Management, where she studied from 2018 to 2020. Prior to that, she obtained a Bachelor of Business Administration (B.B.A.) in Accounting & Financial Services from The Hong Kong Polytechnic University, completing her degree from 2010 to 2014. Additionally, she participated in a study abroad program at Queensland University of Technology (QUT) in 2012, which lasted for 11 months.
Background
Cici Zhao has a diverse professional background in consulting and analytics. She began her career at EY, where she worked as an Advisory Consultant from 2014 to 2016 and later as a Senior Consultant from 2016 to 2018 in Hong Kong. Following her tenure at EY, she transitioned to Visa Consulting & Analytics, serving as a Client Consulting Manager from 2020 to 2021. This experience laid the foundation for her current role in strategic insights at Afterpay in the San Francisco Bay Area.
Achievements
Throughout her career, Cici Zhao has developed a strong foundation in customer science and strategy. Her work at Afterpay focuses on utilizing data insights to inform strategic decisions. Prior to joining Afterpay, she contributed to various consulting projects at Visa and EY, enhancing her analytical skills and understanding of client needs. Her educational background and professional experiences have equipped her with the tools necessary to excel in her current role.