Clare Girdwood
About Clare Girdwood
Clare Girdwood serves as the Global Head of Customer Service at Afterpay, where she has been instrumental in enhancing customer service operations since 2021. Her extensive background includes leadership roles at GE Capital and Willis Towers Watson, where she focused on customer experience and operational efficiency.
Work at Afterpay
Clare Girdwood serves as the Global Head of Customer Service at Afterpay, a position she has held since 2021. In this role, she has led a major transformation project that streamlined customer service operations, resulting in reduced response times. Girdwood has integrated Lean Six Sigma methodologies into Afterpay's customer service processes, leading to measurable process improvements. Additionally, she developed a comprehensive training program for customer service teams, enhancing team performance and efficiency. Her efforts have also included implementing customer experience strategies that significantly improved customer satisfaction scores.
Previous Experience at GE Capital
Clare Girdwood worked at GE Capital in various roles from 2001 to 2015. She began her career there as a participant in the Management Development Graduate Program from 2001 to 2003 in Melbourne, Australia. Girdwood then progressed to roles including National Customer Solutions Leader from 2010 to 2012 and Customer Experience Leader from 2012 to 2015. In these positions, she focused on enhancing customer solutions and experiences, contributing to the overall customer service strategy.
Experience at Willis Towers Watson
From 2015 to 2021, Clare Girdwood held the position of Operations Leader Australia at Willis Towers Watson in Melbourne. During her tenure, she was responsible for overseeing operational strategies and ensuring efficient service delivery. Her leadership in this role contributed to the organization's operational effectiveness and customer service standards.
Education and Expertise
Clare Girdwood studied at Monash University, where she earned a Bachelor of Business (Honours) with a focus on Business Administration and Management. Her educational background provides a strong foundation for her expertise in customer service and operational management. Girdwood has also attained Lean Six Sigma Black Belt certification, which has informed her approach to process improvement and efficiency in her various roles.
Career at GE Money Home Lending
Clare Girdwood's career includes significant experience at GE Money Home Lending in Watford, where she worked from 2005 to 2008. She held roles such as Lean Six Sigma Black Belt from 2005 to 2007 and Originations Manager from 2007 to 2008. In these positions, she focused on process improvement and operational efficiency, applying Lean Six Sigma principles to enhance service delivery.