Dhiraj Basantani
About Dhiraj Basantani
Dhiraj Basantani is an Account Associate with a diverse background in sales and banking, having worked in various roles across international organizations. He holds a Bachelor's degree in Business Administration and an MBA in Marketing and Finance.
Work at Afterpay
Dhiraj Basantani has been employed at Afterpay as an Account Associate since 2022. In this role, he is responsible for managing client accounts and ensuring customer satisfaction. His experience in sales and customer service supports his ability to meet the needs of clients effectively.
Previous Experience in Banking and Sales
Prior to his current position, Dhiraj worked at Standard Chartered Bank as an Officer from 2013 to 2015 in Mumbai, India. He later transitioned to the retail sector, serving as a Sales Expert at David Jones from 2018 to 2021 in Sydney, Australia. Additionally, he held the position of Sales Specialist at Nestlé Nespresso SA for five months in 2021.
Educational Background
Dhiraj holds a Bachelor’s Degree in Business Administration and Management from Jai Hindu College, where he studied from 2009 to 2012. He furthered his education by obtaining a Master of Business Administration (MBA) with a focus on Marketing and Finance from Macquarie Graduate School of Management between 2017 and 2019. He also completed his H.S.C. at H.R. College of Commerce and Economics from 2007 to 2009.
Career Transition and Skills Development
Dhiraj transitioned from a banking career to sales, indicating a strategic shift in his professional focus. This transition allowed him to develop skills pertinent to sales and customer service. His broad business background includes experience in both national and international organizations, particularly in B2C and banking operations.
Early Career Experience
Dhiraj began his career as a Trainee at Tata Consultancy Services in 2012 for five months in Mumbai. He also worked briefly as a Customer Services Agent at Dan Murphy's in 2018 for two months in Sydney. These early roles contributed to his foundational skills in customer interaction and service.