Elliott H.
About Elliott H.
Elliott H. serves as a Dispute Resolution Officer at Afterpay in Melbourne, Australia, where he has worked since 2021. He has held various roles within the company since 2016 and has a background in customer support and operations.
Work at Afterpay
Elliott H. has been employed at Afterpay since 2018, holding various positions that showcase a progressive career within the company. He currently serves as a Dispute Resolution Officer, a role he has held since 2021. Prior to this, he worked as an Operations Support Officer from 2019 to 2021 and as a Merchant Admin Support for 11 months in 2018. His experience also includes a position as Customer Support Team Leader from 2017 to 2018 and as a Customer Support Specialist in 2018. Elliott has contributed to process improvements and the development of continuous improvement strategies in the dispute resolution department.
Education and Expertise
Elliott H. completed his secondary education at Balwyn High School, achieving his VCE from 2004 to 2007. He furthered his education at Box Hill Institute, where he studied Music Performance and earned a Bachelor of Applied Music from 2008 to 2011. This academic background provides him with a diverse skill set that complements his professional roles, particularly in communication and problem-solving within customer service and dispute resolution.
Background
Elliott H. has a varied work history that spans multiple roles and industries. Before joining Afterpay, he worked at RACV as a Waiter and at JB Hi-Fi as a Storeman. He also held positions in warehouse management, including Warehouse Manager at SHOPPERS ADVANTAGE PTY LTD and Warehouse Supervisor at Shop for Shops. His long tenure at Campion Education as Warehouse Team Leader further highlights his experience in operations and support roles.
Achievements
In his role at Afterpay, Elliott H. has played a significant part in enhancing the dispute resolution process. He has identified learning gaps to improve quality outcomes and managed variable complaint demands through various communication channels. His contributions to process improvements and the implementation of continuous improvement strategies demonstrate his commitment to operational excellence within the organization.